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Get your money back from a scam

Thousands of clients used our Investigation Report to retrieve their losses. Start with securing a free consultation now

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Secure a free consultation

How much money was lost?

As seen in:

IBTimesNew York Wire

Some of the frauds we investigated

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What you should know about our offer

We offer Investigation services. These services come in the form of an Investigation Report along with a suggested Action Plan. You can then use these as tools to get your money back yourself.

Purchase an Investigation Report

Skip the free consultation and start the investigation process right away. Once your payment is processed, our team will schedule an introduction call to get you started.

Investigations lead by a Certified Fraud Examiner

acfe logo

Fraud Investigation Report

$500
+ $750 per transaction

The service includes:

Full Support Package

$1,500

The service includes:

Crypto Tracing Report

$500
+ $750 per transaction

The service includes:

Free Initial Consultation

Tell us what happened and we will estimate whether your case is worth pursuing. If not, we will be open and direct about it. If it is, we will get to work as soon as possible

Request a Consultation
We provide investigation and Crypto tracing services, and our services are not intended to replace the help of any local law enforcement agencies. If you’ve been scammed, we advise you to first turn to the relevant authorities in your country. See list here.

How it works

  • Review your case

    Based on our experience, we are performing preliminary checks to assess whether your case can result in a substantial retrieval of losses.

  • Gather the evidence

    We then gather every piece of evidence you have from your contact with the scammers along the way.

  • Investigation Report

    We investigate your case and the people who scammed you to provide a detailed Investigation Report.

  • Action Plan

    With our investigation Report, you'll receive a step-by-step action plan explaining how we believe you can retrieve your losses.

  • Expert Assistance

    Our team of experts can guide you in the execution of the recommended action plan.

  • Get your money back

    Once you successfully execute the suggested action plan, you could retrieve a substantial part, if not all, of your money.

Why work with us?

We only take on cases we believe can result in a substantial retrieval and, therefore, worth investigating. That’s why we are entirely transparent when evaluating every case. If it can’t be done, we will tell you so. But if we feel there is a chance for full or partial retrieval, we'll get to work immediately.

About us

Your money back guarantee

Retrieving your losses can be a lengthy process, and it all starts with our investigation. Therefore, we must have your trust every step of the way. So, if for any reason you are doubtful, you can ask for a full refund within 14 business days.*

*Read Terms & Conditions

Beware of copycats & imposters

Scammers go as far as posing as legitimate scam recovery companies and even present themselves as Online Reclaims. So it's important to remember:
a) Our emails end with: @Online Reclaims.com
b) We would NEVER ask you to send us money via Crypto.

Browse the full list

Our Team

Meet the experienced investigators, certified fraud examiners, cyber forensics analysts, and case managers dedicated to recovering your assets.

SJ

Sarah Jenkins

Head of Investigations

Investigation Team

Certified Fraud Examiner (CFE) specializing in tracing complex asset movements and international scam syndicates.

DM

David Miller

Cyber Forensics Lead

Cyber Team

Blockchain intelligence expert analyzing distributed ledger transactions and crypto recovery pathways.

MC

Michael Chang

Senior Case Assessment Manager

Case Assessment

Guides clients through case viability, loss verification, and tailored restitution strategies.

ER

Elena Rostova

Senior Dispute Analyst

Service Team

Specialist in Alternative Dispute Resolution (ADR) and cross-border banking fraud protocols.

JW

James Wilson

Regulatory & Compliance Counsel

Legal & Compliance

Oversees international anti-money laundering (AML) protocols and regulatory jurisdiction filings.

RT

Rebecca Taylor

Client Support Director

Service Team

Ensures clear communication, rapid case updates, and empathetic support throughout recovery.

More about Online Reclaims and our Fraud Investigation Services

About Online Reclaims

Online Reclaims has only one mission: to protect people from frauds and scams online worldwide, whatever it takes. We help victims of online fraud retrieve what is rightfully theirs using our Investigation Reports and tailored Action plans.

Although several types of scams have stood the test of time and are constantly growing in number of victims, new scams constantly pop up. Our job is to stay updated on both old and new scams to help the victims and inform our clients on how to stay safe in the future.

We aim to be the number one company in the world to whom people can turn when they try to protect themselves from scams or when they need the tools to fight back after being a victim.

How do Our Investigation Reports help retrieve losses?

Very often, recovering losses from a scam doesn’t require a lawyer, court, or the legal system in general. Processes such as ADR allow one to retrieve money lost to a scam without a lengthy legal procedure. Yet to do that, one needs to be familiar with the ADR process, with the intricacies of the bodies involved, and armed with the needed evidence.

This is where our Investigation Reports come in handy. The investigation report not only finds and gathers all the needed evidence in one place, but it also provides a suggested Action Plan that guides our clients through the retrieval processes (such as ADR) and shows them step-by-step how to navigate them and what exactly they should do to retrieve their losses.

Do all cases end with a successful outcome?

Unfortunately, no. For example, some scams involve people taking cash from their victims. Such cases rarely have a successful outcome, and we make sure people who come to us with such cases know it. It is very important to us to be transparent with our clients, and we make sure to give them an honest and straightforward assessment of their case and what we believe they can expect in terms of retrieval of losses. So, if we believe you can do nothing to retrieve your money, we will tell you so immediately.

How do I know if I have a chance of retrieving my money?

This is exactly why our “Free consultation call” practice is in place. It gives you a chance to tell us what happened and get our initial thoughts free of charge. Once we present our opinion and similar cases we’ve dealt with before, you can make a more educated decision about whether our services are for you or not. So, before making a decision, secure a free consultation, and let’s move on from there.

Contact us now to get started

Our team of experts is here to help. If you’ve been ripped off by scammers, get in touch now.

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Online Reclaims is back

Statement on recent events:

Online Reclaims is back

As you may be aware, the U.S. Department of Justice (DOJ) and the FBI have conducted an investigation into a number of recovery companies, including Online Reclaims. Online Reclaims fully cooperated with the authorities throughout their investigation and we are pleased with their decision to return our website in order to resume our operations in the US.

This inquiry into Online Reclaims was an opportunity for us to perfect our product and services and ensure stricter compliance with applicable US law. We look forward to continuing our work helping victims of online scam get their money back.

Official Partners:

Money Back Ltd. (trading as Online Reclaims), Israeli company No. 515711653, is authorized and regulated in Israel & operates globally.
In Australia (ARBN 678 842 236) & are an AFCA member No.109819. In the EU, we provide full support services in compliance with all applicable laws and regulations. In the UK, we operate under an FCA-recognized legal exclusion. In the US, we’re approved to operate and follow applicable compliance requirements and a fixed payment structure.

Disclaimer: Services are limited to blockchain analysis, crypto tracing, investigative reports & advice or advocacy in referrals to law enforcement and civil counsel. We do not provide financial services, asset/fund management, or investment advice. Fees: Charged per product/service and case complexity. Prohibited payment methods are not accepted. Note: Law enforcement may require independent verification of tracing & investigation reports. Private firms cannot reverse blockchain transactions, issue seizure orders, or independently freeze exchange accounts.
Recoveries can be lengthy. For self-help options, see our DIY Recovery guide.